Klarna Reviews
Klarna Customer Reviews (6)
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Klarna Customer’s Q&A
Klarna Features and Benefits
Klarna offers a range of key features and benefits:
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Flexible Payment Options: Klarna provides several payment options including Pay now, Pay in 4, Pay in 30 days, and Pay over time. Each option has its own terms and conditions.
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Easy Checkout: Klarna allows for a smooth checkout experience at your favorite brands and stores.
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Hassle-free Returns: Klarna offers easy return reporting with a tap and you only pay for what you keep.
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Price Comparison: Klarna allows you to search for any product and compare prices to shop with confidence.
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Klarna Card: The Klarna Card, issued by WebBank, offers flexible payment options in both physical stores and online. It allows consumers to make purchases anywhere Visa is accepted; and with no foreign transaction fees while abroad. The Klarna Card also offers up to 10% cashback when used in the Klarna app.
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Budget Management: Klarna provides a personal limit on your Klarna spending to help you stay within your budget. You can see what you have, what you’ve spent, and what you’ve saved.
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Loyalty Cards: Klarna allows you to easily store all your loyalty cards in the app and access them in seconds.
These features aim to provide a seamless shopping experience, promoting responsible spending without the pitfalls of traditional credit cards. They also offer consumers the power to budget and manage credit according to their needs.
Klarna Pricing
Klarna does not charge a monthly service fee. Instead, it charges processing fees for each transaction using the financing service. These processing rates range from 3.29%–5.99% + 30 cents, depending on the size and processing volume of your business. There is no joining fee with Klarna. You will only be charged per transaction. Fees are outlined during the onboarding process depending on the size of your business. For international transactions, a 1.5% fee applies, and a 2% fee applies if currency conversion is required. A $15 fee applies for lost disputes. Klarna offers several payment options including Pay now, Pay in 4, Pay in 30 days, and Pay over time. Each option has its own terms and conditions. Klarna's services are available via their app, browser extension, or in-store with the Klarna Card.
Payment Method
Klarna.com offers a variety of payment methods to suit different needs:
- Pay in 4: This option allows splitting the purchase into 4 interest-free payments, paid automatically every 2 weeks.
- Pay in 30 days: Shop now and get the flexibility to pay up to 30 days later. No upfront payments, no interest.
- Pay Now: Pay instantly with your debit or credit card.
- Financing plans: For larger purchases, Klarna offers financing plans that range from 6-24 months with interest rates ranging from 7.99%-33.99% APR.
Klarna also integrates with existing e-commerce platforms like Shopify, Adobe Commerce, SalesForce Commerce, and more through plug-ins. After payment acceptance, the full amount of the order (minus fees) is made available to your account up front, and Klarna collects the purchase amount from your customer, including any future installment payments, if applicable.
Remember, no matter the size of the purchase, or the size of your budget, you pick the way to pay.
Klarna FAQs
Klarna Alternatives
Here are the top 10 alternatives to klarna.com:
- Sezzle: A popular app that lets you buy items now and pay later with no hidden fees.
- Paypal Credit: A Mastercard-powered cash back credit card offered by PayPal.
- Affirm: Helps merchants of all sizes drive growth and better serve their customers.
- Afterpay: Integrates with your store directly via API or by using one of their platform plugins.
- Zip (formerly Quadpay): Allows consumers to buy and pay for products in four interest-free installments.
- Splitit: Best for credit card users.
- Uplift: Best for travelers.
- Amazon Pay: Provides a secure and enjoyable shopping experience.
- Apple Pay: A mobile payment and digital wallet service by Apple Inc.
- Google Pay: A digital wallet platform and online payment system developed by Google.
These alternatives offer similar services to Klarna, including buy-now-pay-later options and online payments. They can be found in Installment Payment and Buy Now Pay Later (BNPL) Software but may also be in Payment Processing Software or E-Commerce Tools. Each has its unique features and benefits, so it's worth exploring each one to see which best fits your needs. Remember to always read the terms and conditions before signing up for any financial service. Happy shopping!
Klarna Return Policy?
The return policy at Klarna is designed to ensure a smooth and successful return process. When returning an order or a part of it, it's crucial to follow the store's return policy and provide evidence of the return. Here are the steps to take:
- Follow the store's return policy. Many stores require customers to use the return tracking information provided by the store and to register the return on the store's website before returning the goods.
- Keep the return tracking information as evidence. When returning via mail, keep the return tracking number as evidence and give the store a reasonable amount of time to receive the goods and process the refund for the return.
- If returning in-store, keep the return receipt as evidence. It usually takes a few additional days to process the refund for an in-store return.
- If the store has not processed the refund after a reasonable amount of time, a claim can be raised to Klarna. Log in to the Klarna app or web portal, locate the purchase to dispute, and select 'Report a return' from the options provided.
- When reporting a return to Klarna, provide the return tracking information as evidence (return tracking number or return receipt number).
- If the store does not process the refund within the given time frame, Klarna will contact the store and ask for an update. The merchant will either refund the returned goods or provide information to Klarna of why they did not refund the returned goods (e.g. return policy has not been followed).
- If the store opposes the refund, Klarna will make a decision on the claim based on the evidence provided by the customer and the merchant.
- Once a return has been reported, Klarna will pause the payment until the issue is solved. If the return claim is resolved in the customer's favour, Klarna will refund the payment. In the event of any refunds, Klarna will send the funds to the same source used to make the payment.
By following these steps and providing evidence of the return, the return process can be handled efficiently and fairly. Klarna will be there to help resolve any claims and make sure that the customer receives the refund they are entitled to. Note: If it appears to Klarna that the ‘Report a return’ option is being used inappropriately or in a fraudulent manner, Klarna reserves the right to not pause the invoice when raising a return claim. Follow these steps to ensure a smooth return process.
How To Open A Klarna Account?
To open an account on klarna.com, follow these steps:
- Download the app. It's free to use.
- Select the country of residence.
- Tap 'Create account'.
- Enter your email.
- Click 'Confirm and continue'.
- You will be asked to verify your identity with a code sent to your email.
- Klarna will then ask for a phone number to connect to your account.
After these steps, you should have successfully created your Klarna account. Enjoy shopping!